Orders
How do I cancel, change, or modify a subscription order?
To modify or cancel your subscription, you will first need to login into your account. Once you do, you will see "Manage Subscriptions" under your name in the top left of your customer portal. You will be able to update change or modify anything in here.
How can I track my order?
You can easily view the status of your order and track your package by signing into your account. You can also track your order through the Shop app.
What do I do if I have a problem with my order?
We do our best to make sure that orders are packed well and filled correctly and completely. If you experience any problems with your order, keep the order in its original packaging and contact us within 7 days.
I placed an order over $50, why am I still being charged for shipping?
When your shopping cart amount is $50 or more, you will see an option for "free shipping" at checkout. Click on that and the free shipping will be applied. If you applied a coupon to your code that is lowering your subtotal, this may be causing the issue.
What are the payment options on your site?
We accept all major credit and debit cards, as well as PayPal, Google Pay, Amazon Pay, & more.
Returns
What is your return policy?
Please refer to our returns page.
Account & Security
I can't login to my account.
Try going into private browsing mode or clearing your cache. If that doesn't work, reset your password. You can always contact us if you need more assistance.
Is my personal information protected on your site?
Our store is PCI DSS compliant through Shopify, so payment information and your data is kept safe.
Our compliance covers the six PCI standard goals:
- Maintain a secure network.
- Protect cardholder data.
- Maintain a vulnerability management program.
- Implement strong access controls.
- Regularly monitor and test networks.
- Maintain an information security policy.
Tea
How much caffeine is in tea?
A lot of variables like plant varietal, plant age, growing region, field conditions, soil nutrients, rainfall, and length of the growing season influence how much caffeine is present in plucked tea leaves to begin with. Caffeine content will be further affected during production of the leaves into the finished variety like white, green, black, etc. Finally, the amount of tea leaves per cup, hotter water, and longer steeping all contribute to more caffeine per cup.
Below are general guidelines for amount of caffeine per tea variety (These quantities may vary depending on the specific tea):
- Black Tea: 60-120 mg
- Matcha: 60-100 mg
- Oolong: Tea 45-75 mg
- Green Tea: 35-70 mg
- White Tea: 10-55 mg
- Herbal Tea: 0 mg
As a reference, a brewed cup of coffee generally contains between 80-150 mg of caffeine
What is the difference between tea and tisanes (herbal tea)?
All tea types including white tea, green tea, oolong tea and black tea come from the same plant, called the Camellia Sinensis plant. Any leaf, herb, root, fruit or flower, like chamomile, rooibos, and peppermint come from a different plant or flower and are therefore considered herbal tea or tisanes. All herbal teas are 100% naturally caffeine-free, while anything deriving from the Camellia Sinensis plant naturally contains caffeine.
How do I brew tea?
Always remember to start with clean filtered water. Refer to our tea brewing instructions for more details.
Why do your tins have different weights?
Each variety of tea will have a different weight and volume. For example, chamomile blossoms are very light but some of our traditional black teas are more dense and heavy.
How many servings of tea are in your different size pouches?
- Sample Pouch: 5-8 Cups
- 2 oz Pouch: Approx. 25 Cups
- 4 oz Pouch: Approx. 50 Cups
- 16 oz Pouch: Approx. 200 Cups
How long does tea last?
Although tea will technically never "go bad", it will stay freshest for up to a year if kept in a cool, dry area in an airtight container.
Are your teas Kosher?
Yes, a lot of our teas are certified kosher by OU
Do your teas contain gluten?
A lot of our teas are gluten-free.
